Every channel
WhatsApp, Instagram, Messenger, email and SMS in one inbox.
WhatsApp agent deployed
M
Official Meta Business Partner
Turn every chat into a sale
SymplChat answers, recommends, confirms orders and recovers carts — then brings in your team exactly when it matters. One inbox, every channel.
Trusted by brands that grow with SymplChat
In brief
What is SymplChat?
SymplChat is an AI-powered customer messaging platform for Shopify stores. It brings WhatsApp, Instagram, Facebook, email and TikTok conversations into one shared inbox, where an AI agent answers customers first and your team takes over whenever a person should step in. It also runs ready-made WhatsApp flows that confirm cash-on-delivery orders, recover abandoned carts and send order updates.
It is built for online stores that sell through chat, especially Shopify and D2C brands in Pakistan, where many orders are paid cash on delivery and customers expect answers on WhatsApp. Brands using SymplChat include Bata, Sapphire and Farah Talib Aziz.
One agent, every stage
Wherever customers show up, SymplChat steps in
SymplChat's AI agent works across the whole customer journey. It answers product questions before the sale, confirms the order, follows up on abandoned carts, handles tracking and returns after delivery, and alerts your team when a customer needs a person.
Lead conversion
Answers every inquiry in seconds and turns browsers into buyers.
Order confirmation
Confirms orders and verifies COD before dispatch.
Cart recovery
Recovers abandoned carts and failed payments automatically.
Order tracking & support
Answers FAQs, tracks orders and handles returns in chat.
Win-back
Re-engages lapsed customers with offers that bring them back.
Customer feedback
Collects reviews after every delivery — themes in a week.
Comment moderation
Detects negative comments on Instagram and acts instantly — flags or hides them before they spread.
Auto-tagging
Size changes, address updates, leads, panic clients — tagged automatically, no manual work.
AI alerts
Notifies your manager the moment a customer is frustrated, panicking, or about to charge back.
Channels
Deploy your agent across every channel with SymplChat
Customers message wherever they found you. SymplChat connects WhatsApp, Instagram, Facebook Messenger, email and more to one agent, so the same answers, order data and customer history are available on every channel.
Omnichannel agents
Talks like your best rep. Knows when to offer and when to stop.
Journeys
One journey that adapts to each customer.
Extraction
Every reply becomes data you can query.
Human hand-off
Hands off to your team with a summary and the full thread.
The platform
Everything your team needs, in one place with SymplChat
Assignment, labels, private notes, customer profiles with order history, voice calls and team reports all live in one workspace, on the web and in the Android and iOS apps.
Shared inbox
See how the shared inbox works
One shared inbox. The agent answers first
Human in the loop
The agent handles the everyday requests and escalates what it shouldn't close. Your team works one queue.
Every channel in one place
WhatsApp, Instagram, email and SMS.
Take over in one click
With a summary and the full thread.
A note for the team
What it checked, what the customer wants, what's next.
How it works
From scattered chats to one queue
The problem
Most online stores in Pakistan sell through chat. Customers ask about sizes on Instagram, place orders on WhatsApp and complain by email, and each channel sits on a different phone or browser tab. Messages get missed, two people answer the same customer, and nobody can see what was already promised. Cash-on-delivery orders are dispatched without a confirmation, and fake or forgotten orders come back as returns.
Get started in four steps
Automate customer support. COD confirmations. follow-ups. your inbox.
Safety
Safety, built in
Every reply, checked
Every message is checked against your guardrails before it sends.
A person can always step in
Take over any conversation, at any point.
Your data stays yours
We never train models on your conversations.
Secure by design
Role-based access, encrypted data, and a Meta-verified integration.
Before and after
Customer messaging without and with SymplChat
What changes for a store's team once every conversation runs through one inbox and one agent.
| Task | Without SymplChat | With SymplChat |
|---|---|---|
| Where messages live | Separate phones, apps and browser tabs | One shared inbox for every channel |
| First reply | Whoever sees it first; some messages are missed | The AI agent answers, and each chat has one assigned owner |
| COD orders | Dispatched unconfirmed, or confirmed by phone one by one | Confirmed on WhatsApp with Confirm and Cancel buttons; the Shopify order is tagged automatically |
| Abandoned carts | Usually no follow-up | Timed WhatsApp reminders that stop as soon as the customer orders |
| Handing over | The customer explains everything again | The teammate gets a summary and the full thread |
| Customer history | Scattered across channels and personal phones | One profile with every conversation and order |
Key terms
- Shared inbox
- One queue where the whole team sees and replies to conversations from every channel, with each chat assigned to one owner.
- AI agent
- Software that replies to customers in chat using your catalog, order data and policies, and hands off to a person when it shouldn't close a conversation.
- COD confirmation
- A WhatsApp message sent when a cash-on-delivery order is placed, asking the customer to confirm or cancel before the order is dispatched.
- Abandoned cart recovery
- Timed reminders sent to shoppers who left items in their cart, which stop as soon as they place the order.
- Human hand-off
- Moving a conversation from the AI agent to a teammate, together with a summary and the full thread.
- Monthly active conversations
- How SymplChat plans are sized: a chat thread between your business and a customer that is active in a calendar month. Every message in that thread counts as the same conversation.
"We believe every customer message deserves a reply — on the channel they already use, in seconds, not hours. That's the whole point of SymplChat."
The SymplChat Team
Building the platform
Frequently asked questions
Questions you're about to have
What does SymplChat actually do? +−
SymplChat runs real conversations with your customers on the channels they already use — answering questions, confirming orders, recovering abandoned carts and following up after delivery.
Which channels does it work on? +−
WhatsApp, Instagram, Messenger, SMS and email — one shared inbox and one customer history across all of them.
How is this different from a regular chatbot? +−
A basic chatbot follows a script. SymplChat has access to your catalog and order data, so it can check stock, confirm an order and answer a follow-up question in the same conversation.
Does it replace my support team? +−
No. It handles the volume your team can't get to, and hands off the moment a person should step in — with the full thread and context.
How long does it take to get running? +−
Days. Connect WhatsApp, load your catalog, and review the first conversations before going live for everyone.
What is a shared WhatsApp inbox? +−
A shared WhatsApp inbox lets your whole team answer customers from one WhatsApp Business number at the same time, without passing a phone around. Each chat is assigned to one teammate and private notes stay internal. In SymplChat the same inbox also holds your Instagram, Facebook and email conversations.
How much does SymplChat cost? +−
Plans are priced in PKR and sized by monthly active conversations: Lite is Rs 8,000 a month, Starter Rs 18,000, Growth Rs 38,000 and Scale Rs 68,000, with custom Enterprise pricing above 20,000 conversations. Your first month is free. See every plan on the pricing page.
How do you handle our customer data? +−
Every conversation is scoped to your organization with role-based access. We don't sell your data or train models on your conversations.
Put an AI agent on your customers today
SymplChat